Privacy Policy

Introduction

Vista EDA Group ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (vistaedagroup.com), submit forms, communicate with us via phone, text message, or email, or otherwise engage with our services.

By using our website, submitting information through our forms, or providing your contact information to us by any means, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the site or submit personal information.

Information We Collect

Personal Information: Name, email address, phone number (including mobile number), mailing address, and property address that you voluntarily provide when filling out forms on our website, calling us, texting us, or contacting us by any other means.

Property Information: Details about properties you submit for evaluation, including address, condition, ownership status, occupancy status, estimated value, and any other details you choose to share about the property or your situation.

Communication Records: Records of communications between you and Vista EDA Group, including phone call logs, text message (SMS/MMS) records, email correspondence, and form submissions.

Usage Data: Information automatically collected when you visit our website, including IP address, browser type, device type, operating system, referring URLs, pages viewed, time spent on pages, and click behavior.

Cookies and Tracking Technologies: We use cookies, web beacons, pixels, and similar tracking technologies to enhance your experience, analyze website traffic, and measure the effectiveness of our marketing efforts. You can control cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect for the following purposes:

• To evaluate properties and provide cash offers
• To communicate with you regarding your property inquiry via phone calls, text messages (SMS/MMS), and/or email
• To send you information about our services, including follow-up communications related to your inquiry
• To process transactions and coordinate closings on property purchases
• To improve our website, services, and user experience
• To comply with legal obligations and protect our rights
• To detect and prevent fraud or other harmful activities
• To maintain internal records and business analytics

Phone Call Disclosure

By providing your phone number on our website forms or by calling us directly, you consent to receive phone calls from Vista EDA Group regarding your property inquiry and our services. Calls may be made using an automated telephone dialing system or prerecorded voice technology. You may opt out of receiving phone calls at any time by informing us verbally during a call, by calling us at (551) 371-4403, or by emailing us at info@vistaedagroup.com. Your consent to receive phone calls is not a condition of purchasing any property or service from Vista EDA Group.

Email Communications

By providing your email address, you consent to receive email communications from Vista EDA Group related to your property inquiry, our services, and relevant information. You may opt out of email communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly.

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our business (e.g., title companies, attorneys, CRM platforms, text messaging platforms, email service providers), subject to confidentiality agreements and limited to the purposes for which the information was shared.
• Legal Requirements: When required by law, regulation, subpoena, court order, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of company assets.
• Protection of Rights: To protect the rights, property, or safety of Vista EDA Group, our users, or others as required or permitted by law.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include encryption of data in transit, secure storage of records, and access controls limiting who within our organization can access personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Communication records, including text message logs and call records, are retained in accordance with applicable legal requirements and our internal data retention policies. When information is no longer needed, we will securely delete or anonymize it.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to access the personal information we hold about you
• Right to request correction of inaccurate or incomplete information (update your info)
• Right to request deletion of your personal information
• Right to opt out of (unsubscribe from) text messages by replying STOP
• Right to opt out of phone calls by verbal or written request
• Right to opt out of (unsubscribe from) email communications via the unsubscribe link
• Right to withdraw consent for any or all communications at any time
• Right to request information about what data we have collected about you
• Right to file a complaint with a supervisory authority

To exercise any of these rights, please contact us at info@vistaedagroup.com or call (551) 371-4403. We will respond to your request within a reasonable timeframe.

TCPA Compliance

Vista EDA Group operates in compliance with the Telephone Consumer Protection Act (TCPA) and all applicable federal, state, and local regulations governing telephone and text message communications. We obtain proper consent before initiating communications, honor all opt-out requests promptly, maintain internal do-not-call and do-not-text lists, and follow all applicable regulations regarding the timing and frequency of communications.

Cookies and Tracking Disclosure

We use cookies, web beacons, pixels, and analytics tools (including Google Analytics) to understand how visitors use our website, to remember your preferences, and to measure marketing effectiveness. You can disable or delete cookies through your browser settings; doing so may affect certain website features. By continuing to use the website, you consent to our use of cookies as described in this policy.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected information from a child under 18, we will take immediate steps to delete such information from our records.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. Vista EDA Group does not sell personal information. To exercise your rights under the CCPA, please contact us using the information provided below.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or applicable laws. We will post the updated policy on this page with a revised "Last updated" date. Material changes will be communicated through a notice on our website. Your continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

Contact Us (Support Contact Information)

If you have questions, concerns, or requests regarding this Privacy Policy, our data practices, or your rights, please contact us:

To opt out of text messages: Reply STOP to any message or email info@vistaedagroup.com
For SMS help: Reply HELP to any message or call (551) 371-4403
To opt out of phone calls: Call (551) 371-4403 or email info@vistaedagroup.com